Enterprise Problem Solving
In today's interconnected business landscape, challenges are rarely isolated. I see organizations as complex entities where issues and opportunities cross departmental lines. By merging design thinking's-centered focus with service design's systematic approach, I tackle enterprise-wide challenges, ensuring solutions account for the entire organizational ecosystem.
The Problem Framing Process
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Phase 1: Discovery & Alignment (2-4 hours )
We begin by bringing together cross-functional stakeholders to:
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Map the enterprise ecosystem and identify interconnections
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Uncover hidden dependencies between apparent problems
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Align leadership on the true nature of core challenges
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Create a shared understanding of the problem space
Deliverable: Enterprise Challenge Map showing interconnected issues and their systemic relationships
Phase 2: Intensive Problem-Solving Workshop (2 days)
Our transformative two-day workshop is the cornerstone of our approach, where we uncover root causes and develop comprehensive solution blueprints:
Day 1: Redefine & Reframe
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Challenge existing assumptions through structured exercises
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Apply Six Sigma analytical tools to identify root causes
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Create a Problem Hierarchy to visualize underlying issues
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Map opportunity areas based on business impact and feasibility
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Prioritize challenge areas using our proprietary evaluation matrix
Day 2: Solution Development & Blueprint Creation
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Conduct cross-functional ideation sessions for prioritized challenges
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Develop and refine solution concepts through rapid iteration
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Create implementation roadmaps for selected solutions
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Build executive consensus on solution blueprint
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Define success metrics and evaluation framework
Workshop Outcomes:
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Comprehensive Solution Blueprint
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Implementation Roadmap with key milestones
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Resource Requirements and Considerations
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Risk Assessment and Mitigation Strategies
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Success Metrics Framework
Phase 3: Documentation & Handover (1 week)
Following the intensive workshop, we:
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Formalize all workshop outputs into professional documentation
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Create detailed reference materials for implementation teams
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Develop executive presentations and communication materials
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Conduct a formal handover session with key stakeholders
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Provide recommendations for implementation approach
Deliverable: Comprehensive Enterprise Solution Package with all implementation resources.
Implementation Mentorship (Optional)
Many clients choose to extend our engagement with Implementation Mentorship services:
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Regular guidance sessions with implementation teams
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Troubleshooting support for emerging challenges
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Adaptation of solutions as conditions evolve
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Monitoring of progress against success metrics
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Knowledge transfer to build internal capabilities
Why This Approach Works
Traditional problem solving often fails because it addresses symptoms rather than causes, or creates solutions that don't consider enterprise-wide impacts. Our integrated approach ensures:
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Holistic Understanding: We map the full ecosystem of your challenge
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Cross-Functional Alignment: Break down silos through collaborative problem framing
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Systemic Solutions: Address root causes, not just symptoms
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Reduced Implementation Risk: Anticipate ripple effects across the organization
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Sustainable Outcomes: Solutions that work within your enterprise's living system